Privacy Policy

1. Introduction

This Privacy Policy describes how OPTIMYSTIX DIGITECH PRIVATE LIMITED, the operator of GaanaGPT.com ("GaanaGPT," "we," "us," or "our"), collects, uses, processes, and discloses your information in connection with your access to and use of our services. Your privacy is of paramount importance to us. This policy is designed to provide you with a comprehensive understanding of our data practices and to demonstrate our commitment to protecting your personal information. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions. This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. We are dedicated to ensuring that your data is handled with the utmost care and in compliance with applicable data protection laws. This document will explain the types of information we collect, the purposes for which we use it, the parties with whom we may share it, and the rights you have concerning your information. We encourage you to read this policy in its entirety to make informed decisions about sharing your personal information with us.

2. Information We Collect

We collect information in several ways to provide and improve our Service. The types of information we collect can be categorized as follows:

2.1. Information You Provide Directly to Us

This is information that you voluntarily provide to us when you interact with our Service. This includes:

• Account Registration Data: When you create a GaanaGPT account, we collect personal information such as your full name, email address, and a password. This information is essential for creating and securing your account.
• Profile Information: You may choose to provide additional information in your user profile, such as social media handles (e.g., Instagram, YouTube), and favorite music genres. This information helps personalize your experience.
• User Content: The primary data you provide is the content necessary for music generation. This includes the lyrics, prompts, and parameter selections (genre, vibe, vocals) you input into our system. This content is directly processed by our AI to create your songs.
• Payment and Transaction Information: When you subscribe to a plan or purchase a license, we collect transaction information. This is processed by our secure third-party payment processors. We do not directly store your full credit card or financial account numbers. We only receive transaction confirmations, subscription details, and billing contact information.
• Communications: If you contact us directly for support, feedback, or any other inquiry (e.g., via our contact form or email), we will collect the information contained in your message, including your name, email address, and the content of your communication.

2.2. Information We Collect Automatically

When you use our Service, we automatically collect certain information about your device and your usage of our platform. This includes:

• Log and Usage Data: We collect information on how you access and use our Service. This includes your IP address, browser type and settings, device information (such as operating system), pages viewed, links clicked, the date and time of your visit, and error logs. This data helps us understand service usage, diagnose technical problems, and improve our platform.
• Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar tracking technologies to operate and personalize the Service. Cookies help us remember your login status, user preferences, and analyze site traffic and trends. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Service.

3. How We Use Your Information

We use the information we collect for various purposes, all of which are aimed at providing and enhancing your experience with GaanaGPT. Our primary uses of your information include:

• To Provide and Operate the Service: We use your Account Registration Data and User Content to create and maintain your account, and most importantly, to process your requests and generate your songs. This is the core function of our platform.
• To Process Transactions: Your payment information is used to process your subscription payments and license purchases, manage billing, and prevent fraudulent transactions.
• To Communicate With You: We use your contact information to send you important service-related announcements, such as updates to our Terms or this Privacy Policy, security alerts, and account notifications. We may also send you marketing communications about new features or special offers, which you can opt out of at any time.
• For Customer Support: Information from your communications with us is used to diagnose and resolve your issues, provide technical support, and respond to your inquiries.
• For Research, Development, and Improvement: We analyze Log and Usage Data, as well as anonymized User Content, to understand how our users interact with the Service. This insight is crucial for us to improve our AI models, develop new features, enhance usability, and optimize the overall user experience.
• For Safety and Security: We use collected information to verify accounts and activity, monitor for suspicious or fraudulent behavior, and enforce our Terms and Conditions to protect the security of our users and our platform.
• To Comply with Legal Obligations: We may use your information as necessary to comply with applicable laws, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Service Providers: We share information with trusted third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes payment processors, cloud hosting providers (for data storage and computation), and analytics services. These providers are contractually obligated to safeguard your data and are not permitted to use it for their own purposes.
• For Legal Reasons and to Protect Rights: We may disclose your information if we believe that disclosure is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or governmental request; (b) enforce our Terms and Conditions, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect against harm to the rights, property, or safety of GaanaGPT, our users, or the public as required or permitted by law.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security and Retention

5.1. Security Measures

We are committed to protecting your information. We implement a variety of administrative, technical, and physical security measures designed to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include data encryption in transit (using SSL/TLS), access controls for our employees, and secure server infrastructure. However, please be aware that no security measures are perfect or impenetrable. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.2. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including to provide you with the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We will keep your account information for as long as your account is active. If you delete your account, we will take steps to delete your personal information within a reasonable timeframe, though some information may be retained in our backup archives for a period of time for legal, tax, or regulatory reasons before being securely deleted.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information. Depending on your location, these rights may include:

• Access and Correction: You have the right to access and update the personal information in your account at any time by logging into your profile settings.
• Data Portability: You may have the right to request a copy of your personal information in a machine-readable format.
• Deletion: You can request the deletion of your account and associated personal information by contacting our support team. Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the "unsubscribe" link provided in those emails. You will continue to receive essential service-related and transactional emails even if you opt out of marketing messages.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13, or the equivalent minimum age in the relevant jurisdiction. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us. You can reach our privacy team by sending an email to teamgaanagpt@gmail.com or by mail at our registered address:

OPTIMYSTIX DIGITECH PRIVATE LIMITED
21, SVP Nagar, Nr Versova, Tele Exchange Andheri-W, Andheri, Mumbai, Mumbai- 400053, Maharashtra, India